5 August 2019
West Worcestershire MP Harriett Baldwin has urged Lloyds Bank to look into a series of cashpoint failures at its old branch in Upton-upon-Severn.
The bank closed down the branch last year but pledged to keep the cashpoint machine operational at its present location as part of commitments made to the MP.
The MP secured a mobile service visiting the town to help local people continue their banking and bank chiefs also made a long-term pledge to keep the ATM in its present location.
But a series of cashpoint failures have left the machine out of action during busy tourist weekends including the popular blues festival.
Harriett has received reports from Lloyds Bank which has discovered software errors with the machine.
Harriett commented: “I was pleased to secure the long-term commitment from Lloyds to preserve a 24 hour a day ATM service for Upton but that’s not really worth anything if it keeps breaking down.
“I understand that engineers have looked at the machine and uncovered some serious software errors. I hope that these will be fixed and the machine operates as it should as soon as possible.
“The cashpoint machine is particularly important during the tourism season and I have made sure that the Lloyds team is aware of how critical these failures have been to local people and local businesses.
“Although I plan to keep a close eye on this issue, it is important that these issues get spotted and reported quickly and any Lloyds customer who spots a failed cashpoint can ring the helpline number on the back of their cash card.
“Hopefully, this won’t be necessary in Upton but while the machine is being monitored, I hope local people will help to report any issues in the future.”