West Worcestershire MP Harriett Baldwin today welcomed the progress which will finally result in a resumption of Vodafone’s mobile phone signal in Pershore. But the MP was critical of Vodafone for poor communication and absent customer care as phone users were left without service for weeks. Since being contacted by constituents, Harriett has been working this week with Vodafone and BT to find an urgent solution as well as speaking to the local authorities to find the quickest fix. More than five weeks ago, Vodafone customers reported a loss of phone signal and late last month, BT was called in to analyse the problem. The cabling into the Pershore’s main base station had degraded beyond repair and the base station will need new cabling. As an interim solution, a transmitter dish will this week be installed in the town returning signal to thousands of Vodafone customers. Harriett commented: “I am relieved that the end is in sight for mobile phone users in Pershore but am very disappointed by the way this has been handled by Vodafone. “It has been very difficult to get concise information to help me communicate with constituents who have written to me complaining about the problem. “The time taken to get to this fix is just too long and I have been worried for the local businesses, rural home owners and vulnerable people who depend on their mobile phone as a lifeline.”